We manage post-sales services for our clients offered by franchised companies, such as: warranty replacements for defective goods, product care tips, and paid repairs for products out of warranty.

If the conditions for a warranty repair are met, a courier will collect and deliver to your preferred address; for out-of-warranty repairs, courier costs are borne by the customer.

The warranty covers 2 years from the date of purchase; some products, such as trolleys, are guaranteed for up to 5 years.

Yes, it is preferable; but we also keep a copy of your purchase receipt.

We offer assistance and repair for products out of warranty; however, the repairability of the item is at the supplier's discretion, as spare parts are not always available or the condition of the item may be too worn to allow for repair services.

Service and repair times vary at the provider's discretion, normally ranging from 3 to 6 weeks.